What waitrAI does for your business.

Guests order via WhatsApp or in your own web shop. waitrAI takes their requests – your team decides whether to accept them.

• Orders via WhatsApp and web shop

  Your guests order in the chat or in your own web shop. Your team handles the orders in the dashboard.

  Keywords: WhatsApp, ·Smart web shop, ·Text & voice

  Included in Basic and Pro

  • Your own web shop is included in Basic and Pro – with no extra app for your guests.
  • Guests can pick dishes or describe what they want by text or voice.
  • Dishes, sizes and prices come from your own menu.
  • If anything is unclear, waitrAI asks in the chat.
  • Before sending, the guest sees a summary with every item, the delivery fee and the total – and confirms or changes it.
  • The order is only confirmed once your team accepts it in the dashboard.

• Variants, extras and changes

  Sizes, extras and changes are handled right in the conversation.

  Keywords: Sizes, ·Paid extras, ·Note for the kitchen

  • Sizes and extras with their surcharges from your menu, for example “Large 32 cm” or “Extra cheese”.
  • Changes before sending update the summary; everything else stays as it was.
  • Notes for the kitchen are part of the order.
  • Change requests after sending reach your team as a request.

• Ordering in many languages

  Your guests type or speak. waitrAI replies in their language.

  Keywords: Voice messages, ·Many languages, ·Dish names as on the menu

  • Voice messages are turned into text and handled like a written message.
  • If a recording is unclear, waitrAI asks again.
  • waitrAI replies in the language your guest writes in. Dish names stay as they are on your menu.
  • Status messages from the dashboard are currently available in German and English.

• Delivery, pickup and pre-orders

  Guests choose delivery, pickup or a later time – to suit what you offer.

  Keywords: Delivery areas, ·Pickup, ·Pre-order

  • Delivery areas with their own delivery fee and minimum order value.
  • Guests can pre-order for a later time; your team confirms the pre-order.
  • If your restaurant is closed, the draft order is kept and waitrAI asks for a possible time.
  • Payment is made on delivery or pickup: in cash or, if you offer it, by card on site.

• Reservations and information

  Table requests, opening hours and contact details right in the chat. Your team confirms reservations.

  Keywords: Table requests, ·Accept or decline, ·Opening hours and contact

  • Guests send a table request with date, time, party size and name.
  • Your team accepts or declines the request in the dashboard. Only then is it confirmed, and the guest gets a message.
  • You see all reservations in a calendar view in the dashboard.
  • waitrAI answers questions about opening hours, address or phone number from your restaurant details.
  • waitrAI lists allergens as they appear on your menu and refers allergy questions to your restaurant.

Your team works in the service dashboard, you manage offers and the menu in the manager area. Setup uses your existing menu.

• Service dashboard

  Accept orders, set times and move the status on with a tap.

  Keywords: Preparation, ·On the way / Ready, ·Completed

  • New orders appear with every detail; your team accepts them and picks the estimated time.
  • An alert sound announces new orders, and the screen stays on while you work.
  • Runs in the browser on a laptop, desktop or tablet.
  • Orders can be edited or cancelled; the guest is informed via WhatsApp.
  • You can message guests straight from the dashboard, with the chat history of the last 24 hours.

• Manager area

  Keep track of customers and reservations – with Pro, also analyse revenue, orders and other key figures.

  Keywords: PIN protection, ·Customers, ·Reservations

  • You switch from the service area to the manager area with a four-digit PIN.
  • Active and new customers with a 7-day trend, plus today's and upcoming reservations.
  • Customer directory with order history.
  • Analytics: today's revenue, orders, average basket and share of regulars, 7-day trend, top dishes and customer satisfaction.PROPart of Pro

• waitrAI assistant

  Say or type changes, check them and apply them. Your digital waiter takes them into account when taking orders.

  Keywords: Speak or type, ·Preview before applying, ·Valid for today

  • You simply say or type changes into the assistant.
  • Before you apply them, the preview shows which dishes are affected and what changes.
  • Changes to dishes are never applied without your confirmation.
  • “For today” lasts until 23:59. Active changes are listed under “Live adjustments”; you can undo them right after applying.

• Menu import and upkeep

  Upload your existing menu, check what was recognised and keep it up to date yourself.

  Keywords: PDF and photos, ·Restaurant details, ·Dishes with variants

  • PDF, JPG, PNG or HEIC – up to 20 files of 20 MB each.
  • First you check the recognised restaurant details such as address, opening hours and delivery areas, then dishes, prices, variants and additives.
  • Anything you set here can be changed later in the dashboard.
  • For bigger changes, simply upload your menu again.

• Setup and starter kit

  Set up your business step by step and promote your ordering channel with personalised materials.

  Keywords: Guided setup, ·Flyers, ·Table stands and stickers

  • Setup takes you through four sections – menu, restaurant, channels and launch – and ends with a launch check that shows whether anything is missing.
  • Guests message your restaurant's WhatsApp number.
  • Flyers with your restaurant name, with your logo and an offer if you like, and a QR code that opens the chat with your restaurant.
  • The starter kit includes flyers to add to orders, table stands for the counter and stickers for the door.

Keep guests up to date and give them reasons to order directly from you again.

• Order updates

  Your guests get the current order status right in the chat.

  Keywords: Confirmation with time, ·On the way, ·Ready for pickup

  • Once accepted, the guest gets a confirmation with a summary and estimated time.
  • When your team sets the order to “On the way” or “Ready for pickup”, the guest automatically gets a message.
  • If your team edits or cancels an order, the guest is also informed via WhatsApp.

• Matching recommendationsPROPart of Pro

  Offer matching drinks, sides and extras during the order.

  Keywords: Drinks, ·Sides, ·Extras

  • The recommendation comes after the main order and before the summary is confirmed.
  • Accepted recommendations appear in the order like any other item.
  • In the manager area you see the acceptance rate, average add-on value, additional revenue and the most popular recommendations – for 7, 30 or 90 days.

• Guest feedbackPROPart of Pro

  Find out after the order what your guests liked and where you can improve.

  Keywords: Rating from 1 to 10, ·Comment

  • Guests rate their order in the chat from 1 to 10, with a comment if they like.
  • Customer satisfaction appears as a figure in the manager area's analytics.
  • Loyalty points are given regardless of the rating.

• Loyalty points and vouchersPROPart of Pro

  Reward repeat orders and create your own discount promotions.

  Keywords: Loyalty points, ·Rewards, ·Discounts

  • Points are credited when an order is accepted; the guest sees the new balance in the message.
  • You decide whether points are per order or by order value, at what balance a reward is due and which one – such as a discount voucher or a free item.
  • Discount promotions by code or automatic, with a minimum order value, time period and limited number of redemptions.
  • In the manager area you see today's points, guests close to a reward, points collected and rewards redeemed.

• Offers and campaignsPROPart of Pro

  Reach guests who want to receive offers directly via WhatsApp.

  Keywords: Broadcast, ·Voucher promotions, ·With consent

  • Broadcasts only go to guests who have agreed to receive them.
  • Guests reply directly to the offer and order in the same chat.
  • In the manager area you see your latest broadcast, the number of recipients and your active promotions.